This unit applies to those who work autonomously in an administrative or organisational capacity in a sport, fitness and recreation environment. This may include facility and administration coordinators supporting the management of ancillary functions required to ensure the effective provision of specific services and programs in locations such as fitness centres, outdoor sporting grounds or complexes, aquatic centres or sporting organisations and associations.
Not applicable.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Establish need for the service. | 1.1 Undertake research to identify target groups for the services and establish needs. 1.2 Determine the type and nature of services that will address the identified needs. 1.3 Assess competitors and size of market to confirm if gap in service provision exists. 1.4 Identify required approvals according to organisational policies and procedures and relevant legislation. 1.5 Identify potential partnerships or alliances. |
2. Plan the service provision. | 2.1 Establish objectives and evaluation procedures for the service. 2.2 Establish and document work plans for the service. 2.3 Identify resources and establish budget for the service. 2.4 Assess profitability of planned service against organisational criteria and secure funding or budget allocation. 2.5 Determine service content and design according to market needs and stakeholder requirements. 2.6 Determine promotional plan to appeal to target groups for the service. |
3. Implement the service. | 3.1 Obtain and allocate resources according to work plan. 3.2 Confirm details of partnerships or collaborative arrangements. 3.3 Implement work plan according to organisational policies and procedures. 3.4 Monitor, review and modify or cancel service in response to new or changing circumstances as required. 3.5 Conduct service safely according to stated outcomes and objectives. |
4. Evaluate the service. | 4.1 Seek feedback on service from service users, stakeholders and staff. 4.2 Assess service outcomes against objectives. 4.3 Prepare report documenting outcomes against objectives and budget. 4.4 Develop and document recommendations for improvements to future services. 4.5 Submit recommendations for improvements to appropriate personnel. 4.6 Review own performance and identify potential improvements. |
Required skills |
interpersonal skills to: consult and interact with target groups in the community to elicit information required to determine needs for the service source, interpret and confirm information to inform service planning liaise with appropriate personnel to make suggestions and plan the service seek feedback from service users and staff build relationships with stakeholders problem-solving skills to: plan a service according to target group needs assess risk factors modify the service as required assess service outcomes against initial objectives to suggest potential improvements planning and organising skills to: source and allocate resources for the service develop and implement a work plan for the service within appropriate timelines language and literacy skills to: complete research into user needs produce and document service plans complete documentation in relation to recommendations for improvement numeracy skills to develop budgets for service provision and analyse profitability self-management skills to review and reflect on own work performance in planning and implementing the service according to participant expectations. |
Required knowledge |
legislation to enable: safe and equitable delivery of the service to target groups safe use of equipment and materials organisational policies and procedures to enable safe, satisfactory and beneficial outcomes for all participants principles of inclusive practices reasons for individual participation in sport, fitness and recreation services to ensure this information is included in planning for service risk-analysis processes to evaluate the risk and possible impact of planned sport and recreation services activity-specific knowledge of planned sport, fitness and recreation services to ensure services match participants’ needs cost-benefit analysis techniques marketing strategies suitable for target groups insurance arrangements to suit the service. |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: plan and provide services within budgetary constraints that reflect the needs of a range of participants in accordance with organisational policies and procedures monitor the provision of services and apply effective contingency-management techniques to deal with a range of new or changing situations that may arise, and make adjustments in response to these changing situations evaluate and document the outcomes of the service make recommendations on services and reflect on own work performance to identify ways in which service outcomes and benefits to participants can be improved. |
Context of and specific resources for assessment | Assessment must ensure: planning, implementation and evaluation of multiple sport, fitness or recreation services to allow the individual to demonstrate competency and consistency of performance. Assessment must also ensure access to: an environment or facility appropriate to the planning and provision of sport, fitness or recreation services target groups with specific needs appropriate persons to provide approvals resources for the service organisational documentation relevant to service provision. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of planning and implementing a sport fitness or recreation service observation of interacting with a range of target groups to establish service needs observation of dealing with contingencies, such as changing circumstances in service provision oral and or written questioning to assess knowledge of principles of community development practices portfolio containing evidence of work plans for sport, fitness and recreation services and reports on outcomes third-party reports from a supervisor detailing appropriate work performed by the individual. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SISXCCS404A Address client needs. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included. | |
Target groups may include: | culturally and linguistically diverse age-specific disability-specific gender-specific. |
Services may include: | major events competitions educational initiatives promotional activities or campaigns group or individual programs. |
Needs may include: | cultural linguistic disability specific. |
Organisation policies and procedures may include: | organisational objectives work health and safety reporting and accountability resource allocation emergency procedures. |
Relevant legislation may include: | Occupational Health and Safety (OHS) or Work Health and Safety (WHS) equal employment opportunity (EEO) privacy child protection state and territory statutory requirements local laws and by-laws ordinances and policy. |
Work plans may include: | objectives timeframes stakeholder requirements funding sources and criteria administration procedures promotion strategies risk factors, including: ground and facility risks equipment risks. |
Resources may include: | staff equipment venues industry associations and peak bodies external partners volunteers documentation. |
Budget may include: | setting fees income from other sources allocating funds. |
New or changing circumstances may include: | participant numbers weather facility booking falling through equipment failure emergencies. |
Feedback may include: | qualitative quantitative evaluation forms and surveys financial information. |
Cross-Sector
Facility Management
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.